AIICO Insurance Plc has paid N350m within the first 48 hours of COVID-19 lockdown, in fulfilment of its commitment to prompt settlements.
The Executive Director, Retail Business, Mr Sola Ajayi, said in a statement the company had been responsive to the needs of its customers.
He said, “We have been responding non-stop to our customers for payment of claims, policy loans, partial and full maturity benefits among others since the lockdown took effect.
“At AIICO, we are customer-centric; we put them first, and that differentiates us.”
The Managing Director/ Chief Executive Officer, Mr Babatunde Fajemirokun, also stated that the company valued the investment of trust by its customers in its ability to protect them against risks, even in tough times.
“We have invested substantially in building capacity and developing capabilities for business continuity, irrespective of the challenging situations we will experience. Our robust business continuity plan has enabled us to continue operations without hitches.”
“The company is also leveraging its technology platforms and digital channels for optimum service delivery,” he said.
Fajemirokun added, “The customer traffic on our digital platforms has increased tremendously in recent times and so far, it has been a delightful experience.”
The company said it had been actively running business operations by working remotely despite the COVID-19 disruption and had remained reachable to its customers.
It advised everyone to keep safe during this period and assured its customers that AIICO would always be there to support them throughout these times.
This news was Culled from Punch. Click here to view more.
