Lasaco Assurance Plc has promised to keep improving its services and maintain its position as one of the leading insurance companies in the country.
This assurance was given at the 2025 South-West Region Customers’ Forum organised by the company to engage customers, brokers, and business partners. The forum, held recently, gave Lasaco an opportunity to hear directly from stakeholders and collect feedback that will help guide its operations.
The event was organised by the company’s Customer Experience Team led by Miss Oluseye Smart and Miss Deborah Jelmark. It allowed for open discussion on how the company can serve its customers better.
Mr Adedayo Adetokun, who is the Head of Strategy, Research, and Communications, explained that the forum was aimed at getting direct feedback from clients and brokers to help the company improve its service delivery.
Also speaking at the event, the Regional Manager for the South-West Region, Mr Kayode Okeremi, noted that such forums play a vital role in shaping the company’s strategies within the region.
Mr Ademoye Shobo, the Managing Director of Lasaco Assurance, was represented by the Executive Director (Technical). He said the company is focused on regular physical engagement across all regions. According to him, “This initiative aims to capture direct, meaningful feedback that enables us to align our operations closely with evolving customer expectations.”
He added that such engagements are very important to ensure continuous improvement in the way the company operates.
During the event, the company reminded attendees of its ambition to become a leader in Nigeria’s insurance and financial services sector, while always delivering value to its stakeholders.
The forum also gave Lasaco the chance to update participants on its financial health and how it has stayed strong despite challenges in the market. The company also proudly noted that it is Nigeria’s first ISO-certified insurance firm and also holds ICT certifications.
One of the highlights of the event was an interactive digital polling session, where customers gave anonymous and real-time feedback. This polling helped identify areas where the company needs to do better, especially in documentation accuracy, claims processing, and communication with clients.
Mr Akinola Oladeji, the Managing Director of Utmost Good Faith Insurance Brokers, also praised Lasaco’s efforts. He said, “The Lasaco Customer Forum shows a genuine commitment to partnership and transparency. It gives brokers like us a chance to speak directly to those in charge. These kinds of collaborations build trust and improve services for customers. We commend Lasaco Assurance and look forward to the positive changes this will bring.”
Lasaco said it would take all the feedback seriously and use it to further improve its services across the country.
