Union Bank of Nigeria has assured its customers that banking services will continue without disruption following the completion of its merger with Titan Trust Bank Limited. The bank gave the reassurance in an email to customers on Monday, a day after officially confirming the conclusion of the merger process.
The lender explained that customers should not expect any challenges in accessing their funds, accounts, or digital banking services as a result of the integration. Union Bank confirmed that the merger, which became effective Monday, has fully absorbed Titan Trust Bank’s operations and assets into Union Bank.
According to the statement, the journey towards the merger started in 2021 with the signing of a Share Sale Agreement. The agreement paved the way for Titan Trust Bank to acquire majority shareholding in Union Bank. With the new arrangement, Union Bank will continue to operate under its long-established brand name, while Titan Trust Bank ceases to exist as a separate entity.
In the email sent to customers, Union Bank stressed that account numbers, debit cards, credit cards, cheque books, mobile applications, and internet banking services remain valid and fully functional. Customers do not need to take any special steps or open new accounts, as existing services will continue seamlessly.
“The integration means both banks are now one financial institution, offering expanded branch networks, stronger digital platforms, more innovative products, and improved customer service,” Union Bank explained in its customer advisory note.
The bank also disclosed that from September, Titan Trust Bank branches across Nigeria will be rebranded as Union Bank outlets. Customers of both institutions will be able to access their accounts in any branch or ATM nationwide without incurring additional charges. This, according to the lender, will improve convenience and accessibility for customers across urban and rural areas.
Union Bank reassured customers that their relationship managers and account officers remain unchanged, while deposits and loans are fully secure under the regulation and supervision of the Central Bank of Nigeria (CBN). “All funds are completely safe and secure. Loans remain valid under agreed terms, and relationships with account officers are unchanged,” the bank stated.
The lender added that there will be no immediate changes to fees or service conditions. However, it promised to communicate any future adjustments clearly and well ahead of implementation. Customers were advised to continue using the UnionMobile App, UnionOnline, or Titan Trust’s digital banking channels as usual.
The bank highlighted some key benefits of the merger. Customers will now have access to a wider network of branches and ATMs nationwide, improved digital banking platforms that enable faster and safer transactions, and a more diverse range of financial services such as loans, investments, and savings products. Union Bank said the goal of the integration is to deliver stronger support, better services, and more innovative financial solutions, while ensuring that customers’ day-to-day banking needs remain uninterrupted.
The merger marks one of the most significant consolidation moves in Nigeria’s financial services sector in recent years. Industry analysts say the integration of Titan Trust Bank, which was one of Nigeria’s youngest but fastest-growing banks before the merger, could further strengthen Union Bank’s position as a leading commercial bank in the country. With over a century of operations, Union Bank remains one of Nigeria’s oldest financial institutions, while Titan Trust brought in fresh innovation and aggressive growth strategies during its short period of operation.
Financial experts note that the merger reflects a wider trend in the Nigerian banking sector, where stronger players are absorbing smaller or younger institutions to consolidate market share, expand branch networks, and boost digital capabilities.
For Union Bank customers, the reassurance from the lender aims to calm concerns that often accompany mergers in the sector, particularly fears over possible changes to accounts, access to funds, or customer service disruptions. By retaining the Union Bank name and systems, the bank appears to be prioritising stability and continuity while gradually rolling out the benefits of the new integration.
As the Nigerian banking industry continues to evolve under regulatory reforms, experts believe mergers such as this will play a crucial role in strengthening financial institutions to meet the demands of a more competitive and technology-driven market.
