Stanbic IBTC Bank has been awarded the 2025 Bank of the Year Customer Service Award at the prestigious Industry Summit/Awards 6.0, which took place in Lagos. This recognition comes after the bank’s impressive performance in the first quarter of 2025, highlighting its continued commitment to customer-centric innovation and reaffirming its leadership position in Nigeria’s banking sector.
The Industry Summit/Awards 6.0 is an annual event organized by The Industry Newspaper to celebrate excellence across various sectors of Nigeria’s business landscape. The event gathered key figures from industries like finance, marketing, media, and communications to discuss emerging trends and share insights on the future of the market.
Stanley Ailoje, the Head of Customer Experience at Stanbic IBTC Bank, expressed his pride in receiving the award. He noted that it is a testament to the bank’s dedication to innovation, empathy, and an in-depth understanding of its customers’ needs. “This award validates our efforts in aligning our banking services with the real needs of our clients, ensuring that we continue to put our customers first,” Ailoje said.
The recognition comes on the back of several initiatives by Stanbic IBTC Bank that have led to enhanced customer service, including improved Net Promoter Scores, increased usage of its digital platforms, and faster service delivery in branches. In the first quarter of 2025, the bank expanded its agent banking network, redesigned its mobile app, and launched financial literacy programs nationwide. These measures reflect the bank’s continuous efforts to meet the evolving demands of its customers.
In addition to the award, it was also reported that Stanbic IBTC Holdings Plc achieved a remarkable profit after tax of N82.06 billion for the first quarter ended March 31, 2025. This represents an impressive growth of 80 percent compared to N45.64 billion recorded in the same period in 2024. The bank’s strong performance in the first quarter is seen as a result of its focus on customer satisfaction, innovation, and strategic business decisions.
This achievement reinforces Stanbic IBTC Bank’s status as a leader in Nigeria’s banking sector, with a strong commitment to delivering exceptional customer service and contributing to the growth of the Nigerian economy. The bank’s innovative approach and focus on meeting customer needs have positioned it as a key player in the competitive Nigerian banking landscape.
