The Nigeria Civil Aviation Authority (NCAA) has issued a strong warning to international airlines over the increasing number of complaints from passengers who are transported partway to their destinations only to be deported back to Nigeria. The NCAA condemned this practice, stating that it has caused significant distress for passengers and harmed the reputation of Nigeria’s aviation industry.
In a statement released on Thursday, Michael Achimugu, the Director of Consumer Protection and Public Affairs at the NCAA, expressed deep concern about the issue. He stated that these actions, which involve refusing passengers boarding or denying them entry at intermediate transit stops due to visa and travel restrictions, are entirely unacceptable.
“These actions are completely unacceptable,” Achimugu stated. “It is the responsibility of airlines to inform passengers of any potential obstacles to their entry before the journey begins. Passengers should never be put in a situation where they are denied entry or returned to Nigeria only upon arrival at transit stops.”
Achimugu emphasized that airlines must be proactive in providing passengers with accurate and up-to-date information about any entry restrictions that could affect their travel plans. He made it clear that the burden of responsibility lies with the airlines to ensure that passengers have the correct documents and are fully aware of visa and travel requirements before they even board the flight.
Referring to the Nigeria Civil Aviation Regulations (NCAR) 2023, Part 19.21.1.1, Achimugu reiterated that airlines and their agents are legally obligated to inform passengers of any potential entry restrictions prior to departure. He pointed out that airlines must take appropriate steps to verify the travel documents and visa requirements of their passengers before issuing tickets or allowing them to board.
In response to these ongoing issues, the NCAA has announced immediate enforcement measures to address the situation. Achimugu warned that any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties as deemed necessary.
The NCAA’s strong stance comes as part of a broader effort to ensure that passengers are not subjected to avoidable distress and that Nigeria’s aviation sector maintains its credibility and reliability. This latest action by the NCAA is aimed at protecting the rights of Nigerian passengers and ensuring a smoother travel experience for all.
