Cell C is providing its prepaid customers with free streaming and social data bundles to make up for the allocations they might not have consumed due to load-shedding.
The operator acknowledged that load-shedding limited customers’ network access, which could cause them to miss out on making full use of their data bundles before they expire.
“We have developed an industry-first that gives our customers the peace of mind that even when their service is interrupted, they can reconnect at no additional cost,” explained Cell C chief executive Douglas Craigie-Stevenson.
“This will go a long way to support our already constrained customers — especially those that purchase daily validity data bundles.”
Cell C prepaid customers can claim free social or video streaming data bundles within three days of buying a 150MB or larger Cell C data bundle.
The free bundles offer between 100MB and 1GB of data, determined by the value of the bundle that the customer had purchased.
Subscribers can access them via USSD by dialling *147# and can claim the bundles anytime — including after load-shedding is suspended.
Cell C told MyBroadband that the social bundles may be used for WhatsApp, Facebook, Twitter, Telegram, Snapchat, and TikTok.
Its streaming bundles work on Netflix, YouTube, and ShowMax.
“We are looking at other platforms to include soon,” the network provider said.
Source: My Broadband