South African Airways (SAA) has revealed plans to start using artificial intelligence (AI) to improve customer service and resolve complaints faster as part of its broader digital transformation efforts. The …
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Cyberattack Hits South African Airways, Disrupts Website and Services
South African Airways (SAA), the country’s national airline, has confirmed that it was hit by a major cyberattack during the weekend of May 3, 2025. The attack caused serious disruption …
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South African Airways slides to a new low in global airlines rankings
South African Airways (SAA) continues to slide down the ranks of the world’s best airlines, dropping for the fourth consecutive year to its worst place on record. Meanwhile, Ethiopian Airlines …
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South African Airways and Kenya Airways sign new codeshare deal
SAA, South African Airways and Kenya Airways have signed a new codeshare agreement. The deal enables travelers to combine flight segments and baggage on a single ticket as the codeshare agreement …
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SAA, South African Airways acting chief commercial officer (CCO) has decided to call it quits, and is not renewing his contract. Tebogo Tsimane will take over the position from Simon …