The former Managing Director of Hilal Takaful Insurance, Mrs. Thaibat Adeniran, has called on Nigerian insurance companies to collaborate as a consortium to reduce the financial burden of adopting artificial …
customer experience
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BusinessEconomyFinance & ServicesInsuranceTechnology
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BusinessBusiness InsightsInternational RelationsMarketsSales StrategyUncategorized
Beyond Translation: Localization Strategies for Global Businesses
Venturing into the global marketplace is an exhilarating prospect for any business. The allure of new customers, untapped potential, and expanded horizons is powerful. However, many companies stumble, not for …
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BusinessBusiness InsightsInnovationNigeriaTechnologyTelecommunications
Routelink Urges Nigerian Businesses to Adopt CPaaS for Better Customer Experience
Technology firm Routelink Group has urged Nigerian businesses to embrace Communications Platform as a Service (CPaaS) in order to improve customer experience, streamline communications, and reduce support costs. Speaking during …
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BusinessBusiness InsightsEconomyInnovationNigeriaPress ReleasesStanbic IBTC
Stanbic IBTC Bank Wins 2025 Bank of the Year Customer Service Award
Stanbic IBTC Bank has been awarded the 2025 Bank of the Year Customer Service Award at the prestigious Industry Summit/Awards 6.0, which took place in Lagos. This recognition comes after …
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BusinessEastern AfricaEducationKenyaTechnology
Africa’s Outsourcing Sector Faces AI Disruption as 40% of Jobs Risk Automation by 2030
A new study has raised alarm over the future of Africa’s Business Process Outsourcing (BPO) industry as artificial intelligence (AI) continues to spread across global markets. The report by Caribou …
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Banking, Finance & InvestmentFintechNigeriaTechnologyWestern Africa
FirstBank Launches Fifth Digital Xperience Centre in Lekki
First Bank of Nigeria Limited has inaugurated its fifth fully automated branch, the FirstBank Digital Xperience Centre, located on Admiralty Way in Lekki, Lagos State. This initiative is part of …